Privacy policy.
Global Privacy Notice
Last Modified: November 2023
As one of the world’s leading privately-held global 3PL providers, Omni Logistics, LLC and our affiliates including A G World Transport Inc, Air & Ground Logistics (HK) Limited, Air & Ground Logistics B.V. (and its and their affiliates), Trinity Logistics USA, Inc., Pacific Logistics LLC, Millhouse Express Services, LLC, Millhouse Logistics Services, LLC, Bigger, Farther, Faster, LLC, Epic Freight Solutions LLC and including locations doing business as Tiger Critical Logistics, PACLO, PLC Expedited, LiVe Logistics and Ramp Logistics (collectively, “Omni Logistics,” “we,” or “us”), respect your privacy and are committed to protecting your Personal Information. This Global Privacy Notice describes the types of Personal Information we collect and our practices for using, maintaining, sharing, and protecting it. Reference to Personal Information in this Global Privacy Notice shall include reference to sensitive Personal Information (where applicable). It also describes the rights and choices you may have with respect to your Personal Information and how you may contact us about our privacy practices. Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, and specific privacy practices may apply to some of our products and services.
This Global Privacy Notice applies to this website and any associated products and services (the “Services”). It does not apply to the collection and use of certain employment-related information. If you are a current or former job applicant, employee, owner, director, officer, or contractor, please Contact Us for the appropriate policy. See Section 10 below.
When using our websites, you may choose to interact with features from third parties that operate independently from Omni Logistics, such as social media widgets and links to third-party websites. Omni Logistics has no control over and is not responsible for the privacy practices of such third parties. This Global Privacy Notice does not apply to the extent Omni Logistics does not own or control any linked websites or features you visit or use. We recommend that you familiarize yourself with the privacy practices of these third parties.
Table of Contents
Types of Personal Information
Collection of Personal Information
Use of Personal Information and applicable Lawful Bases
Disclosure of Personal Information
International Transfer of Personal Information
Security of Personal Information
Retention of Personal Information
Manage Your Personal Information
Global Policy Notice Changes
Contact Us
1. Types of Personal Information
“Personal Information” means any information relating to an identified or identifiable individual. Examples of Personal Information Omni Logistics may collect include:
Contact information (name, nickname, gender, mailing address, email address, phone number)
Payment information (credit card and other payment card information), financial information (such as bank account numbers) and insurance information
Business information, (office location, business contact information, department, job title/description, reason for contacting Omni Logistics)
Log-in credentials (username, password)
Usage details (website activity, Omni Logistics-related preferences)
Technical details (IP address, cookie/session IDs, browser type/version, operating system/platform)
Driver contact details and copy of driver license
Insurance information from driver we or our vendor hires
Monitored Security System images from visitors to our offices or sites
Call recordings for debt collection purposes
Any other information you or other Omni Logistics clients may upload or provide or enter in connection with the Services
California Residents
We collect Personal Information as defined under California law, which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Personal Information does not include de-identified or aggregate information; publicly-available information; lawfully obtained truthful information that is a matter of public concern; and information covered by certain sector-specific privacy laws (“non-Personal Information”).
Omni Logistics collects and has collected the following categories of Personal Information about consumers in the 12 months preceding the date this Global Privacy Notice was last modified:
Identifiers (e.g., real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers)
IP address
Categories of personal information described in California Civil Code §1798.80(e) (e.g., signature; phone number; social security, driver’s license, state identification card, or passport number; bank account, credit card, or debit card number, or other financial information)
Protected classification characteristics under California or federal law
Commercial information (e.g., services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
Internet or other electronic network activity information
Professional or employment-related information
From publicly available sources
2. Collection of Personal Information
Omni Logistics may collect Personal Information using the following methods (subject to your consent where required by applicable law):
Directly from you when you provide it to us (information you enter into web forms, contracts, or submit to the Services)
Omni Logistics’ internal customer relationship management system and databases
From third parties, such as analytics providers
Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services
For more information about how we use Personal Information collected through tracking technologies and the ways you may be able to manage it, see Use of Personal Information, Online Advertising / Cookie Policy, and Manage Your Personal Information.
Minors
Omni Logistics websites are not intended for minors, and we do not knowingly collect Personal Information from minors. If you are considered a minor under the laws of the jurisdiction from where you are accessing our websites, do not use or provide any information on this website or through any of its features, register, or make any purchases. If we learn we have collected or received Personal Information from a minor without verification of parental consent, we will delete it. If you believe we might have any information from or about a minor, please Contact Us. See Section 10 below.
California Residents
Omni Logistics collects Personal Information from the following categories of sources:
Directly and indirectly from you
Other Omni Logistics clients
Service providers
Government entities
European Economic Area (EEA) Residents
Where we need to collect Personal Information by law or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but will notify you first.
3. Use of Personal Information and Lawful Bases (where applicable)
We may use your Personal Information for the following purposes (subject to your consent where required by applicable law):
Communicating with you
Providing you with the Services
Authenticating use, detecting potential fraudulent use, and otherwise maintaining the security of the Services
Developing, testing, improving, and demonstrating the Services
Creating and maintaining a customer relationship management system
Carrying out our legal and contractual obligations and enforcing our rights, including billing and payment processing
Anonymizing and aggregating information for analytics and reporting
Advertising, marketing, and selling the Services, including linking together or merging Personal Information with other Personal Information so that we may better understand your needs and inform you about our Services and those of our partners
Short-term transient use
Ensuring compliance with applicable laws and Omni Group policies
Avoiding or mitigating harm to you, to our customer, to the Omni Group and to third parties
For any other purpose subject to your further consent
Online Advertising / Cookie Policy
The Services may use “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device. The Services may use cookies for various purposes, including to keep the information you enter on multiple pages together. Some of cookies we use are “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Services and to limit the amount of redundant data that is downloaded during a single session. We also may use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our services. We and third parties also may use session and persistent cookies for analytics and advertising purposes, as described herein. Most web browsers automatically accept cookies, but you may have the ability to set your browser to block certain cookies (see below). In accordance with applicable law, we may obtain your consent separately before collecting information by automated means using cookies or similar technologies.
We may use Google Analytics or Google Ads, which is a vendor’s services that use cookies, web beacons, web pixels and/or similar technology to collect and store anonymous information about you, which may include non-Personal Information described above. You can learn more about Google Analytics’ and Google Ads privacy policies and ways to opt out from Google Analytics and Google Ads tracking by visiting Google’s website.
Direct Marketing
From time to time, we would like to send you information either via email or telephone that we think may be of interest to you including in relation to news, information, and updates about our Services, offers, promotions and special events and personalised information but we may only do this with your express and specific consent.
We would also like to share such data about you with other entities within the Omni Logistics group so that we or they may send you information, news updates, offers, promotions, and special events, as regards their products and services, but we also cannot do so without your consent.
To make informed choices about targeted advertising, see Manage Your Personal Information (Section 8 below).
If you prefer not to receive direct marketing communications from us in any form (after having given prior consent therefor) or if you change your mind after providing your consent, you may withdraw your consent by clicking the "unsubscribe" link provided in our communications at any time. Alternatively, you may Contact Us. See Section 10 below.
UK and European Economic Area (EEA) Residents
We rely on the following lawful bases to process your Personal Information for these non-exhaustive purposes:
Consent
We will obtain your consent as required by applicable law to process your Personal Information. In certain circumstances, which may include when we send you relevant marketing, you may elect to receive information from us, or you may contact us to register an interest in our Services or Omni Logistics. We may also rely upon our legitimate interest in developing our business as a basis for sending you marketing information and information about our Services (see below).
Performance of a Contract
We rely on this lawful processing ground when we process your Personal Information to perform a contract which we have with you, or when we take steps in anticipation of entering into a contract with you, for example in connection with in the provision of our Services to you and the management of our relationships with third parties.
Compliance with a Legal Obligation
We rely on this lawful processing ground when we process your Personal Information to meet legal and regulatory obligations which apply to us, for example in order to fulfil our tax obligations, to comply with requests from regulators.
Legitimate Interests
We rely on this lawful processing ground when we process your Personal Information to provide our Services, to respond to specific requests, to manage our business operations, to manage our relationships with you and with third parties in connection with our business, and when we provide you with marketing information or other information in relation to our Services which we believe may interest you.
When relying on legitimate interest, we will balance the legitimate interest pursued with your interest and fundamental rights and freedoms (“legitimate interest assessments”) to ensure that it is appropriate for us to rely on this lawful processing ground and to identify any additional steps required to protect your interests, rights, and freedoms. If you wish to have more information regarding the legitimate interests assessments we have conducted in order to reach these conclusions, please Contact Us. See Section 10 below.
4. Disclosure of Personal Information
We may disclose Personal Information (subject to your consent where required by applicable law):
To affiliates and other entities within Omni Logistics’ group of companies, distribution partners, other Omni Logistics clients, and service providers (see below)
To third parties when you use a third party feature in our Services
To enforce or apply our Terms of Use and other agreements or comply with any court order, law, or legal process, including government or regulatory requests
To government, regulators, courts, or authorities for the defence of our rights and in the event of any investigations, proceedings, or claims
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Omni Logistics’ assets
If we believe it is necessary to protect the rights, property, or safety of Omni Logistics or others
For any other purpose disclosed by us when you provide Personal Information
With your consent, such as when you choose to provide your information to other third parties
We may also disclose de-identified information without restriction. Note that if you make any Personal Information publicly available on the Services, anyone may see and use such information.
Service Providers
Omni Logistics retains third party service providers to assist us in our business. For example, we use service providers to assist with transportation and deliveries, analytics, marketing, customer relationship management, payment processing, and IT infrastructure and support. Omni Logistics may permit these affiliates and service providers to access your Personal Information in order to assist us in providing services; however, we require these affiliates and third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Where required by applicable law, Omni Logistics will put in place contractual measures with Service Providers to ensure they process your Personal Information in accordance with applicable law and contractual obligations entered into with Omni Logistics.
California Residents
Omni Logistics discloses Personal Information with the following categories of third parties and has disclosed the following categories of Personal Information for a business or commercial purpose in the 12 months preceding the date this Global Privacy notice was last modified:
Personal Information
Third Parties
Identifiers
Service providers, including data analytics and advertising providers, operating systems and platforms, social networks
IP addresses
Service providers, including data analytics and advertising providers, operating systems and platforms, social networks
Categories of personal information described in California Civil Code §1798.80(e)
Service providers
Commercial information
Affiliates, distribution partners, other Omni Logistics clients
Internet or other electronic network activity information
Service providers, including data analytics and advertising providers
Professional or employment-related information
Service providers
Omni Logistics has not sold consumers’ personal information in the preceding 12 months.
5. International Transfer of Personal Information
Omni Logistics is a global business. We may transfer your Personal Information (subject to your consent where required by applicable law) to the United States, where we are headquartered, and to other countries which may not have the same privacy laws as the country in which you initially provided the information, but we will protect your Personal Information in accordance with this Global Privacy Notice, or as otherwise disclosed to you. To the extent required by applicable law, we will ensure recipient entities have in place technical and organizational measures to provide a standard of protection at least comparable to that required under applicable law to protect the integrity and security of your Personal Information.
UK and European Economic Area (EEA) Residents
If you live in the UK or the EEA, we may transfer Personal Information to countries for which adequacy decisions have been issued and use contractual protections for the transfer of Personal Information to third parties situated in countries without adequacy decisions, such contractual protections may include an intra-Omni Logistics agreement or the European Commission’s or the UK’s Standard Contractual Clauses or their equivalent under applicable law.
You may Contact Us to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA or the UK. See Section 10 below.
6. Security of Personal Information
Omni Logistics implements security safeguards to protect your Personal Information. We take steps to secure Personal Information through administrative, technical, and physical safeguards designed to protect against the risk of accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Unfortunately, we cannot guarantee the security of information transmitted through the Internet, and where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.
7. Retention of Personal Information
Omni Logistics generally retains records only as long as necessary and as required for the purposes as set out this Global Privacy Notice, our business operations, for archival purposes, and/or to satisfy legal requirements.
When determining the appropriate retention period for Personal Information, we take into account various criteria, such as the amount, nature and sensitivity of the Personal Information; potential risk of harm from unauthorized use or disclosure; purposes for which we process your Personal Information; whether we can achieve those purposes through other means; and business operations and legal requirements.
Because we maintain our applications and websites to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may be retained in our backup and archival systems for a limited period of time, after which the information will be automatically deleted or put beyond use where deletion is not possible.
8. Manage Your Personal Information
Tracking/Online Advertising Opt-Out
You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, please Contact Us. See Section 10 below. You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information.
As discussed above, on our websites and Services, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices. You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.
Each type of web browser offers ways to restrict and delete cookies. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our websites may not work properly.
You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page and in the EEA by visiting opt-out page.
Your browser settings also may allow you to transmit a “Do Not Track” signal when you visit various websites. Our Services are not configured to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit here.
If you have further questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us. See Section 10 below.
California Residents
If you live in California, you have the right to: (1) request that Omni Logistics disclose what Personal Information we collect, use, disclose, and sell; (2) request deletion of Personal Information; (3) opt-out of the sale of Personal Information; and (4) not receive discriminatory treatment by Omni Logistics for exercising these rights. You also may request correction of inaccurate personal information that we maintain about you.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. To make a request on your behalf, an authorized agent may Contact Us by submitting a request here or by email at privacyinfo@omnilogistics.com with proof of your written and signed permission to do so. Note that Omni Logistics may also require you to verify your identity and confirm that you gave permission.
For requests made in connection with the right of access, to know, to correct, and/or of deletion, please note:
As required under applicable law, we must take steps to verify your request before we can provide personal information to you, delete personal information, or otherwise process your request. To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us. If we believe we need further information to verify your request as required by law, we may ask you to provide additional information to us.
We will deliver personal information that we are required by law to disclose to you and correct inaccurate personal information that we maintain in the manner required by law within 45 days or the time period specified by applicable law after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the personal information to you through your account, if you maintain an account with Omni Logistics, or electronically or by mail at your option. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information from one entity to another without hindrance.
Under applicable law, you may have certain rights as set out below in relation to our processing of your Personal Information. These rights may differ across jurisdictions:
Requests to Know
You may have the right to request that we disclose the following information:
Specific pieces, or copy of Personal Information Omni Logistics has collected about you, and our processing activities;
Categories of Personal Information Omni Logistics has collected about you, disclosed about you for a business purpose, or sold (if permitted by applicable laws);
Categories of sources from which the Personal Information is collected;
Categories of third parties to whom Omni Logistics discloses or to whom Omni Logistics sells Personal Information, and the reasons for such disclosure;
The business or commercial purpose for collecting and selling Personal Information.
Information on automated processes where your Personal Information will, or is likely to, be made as the sole basis for any decision that significantly affects or will affect you; and
The date when your Personal Information was last accessed and modified.
To make such a request, please Contact Us by submitting a request here, by email at privacyinfo@omnilogistics.com, or in the United States call us toll-free at 833-232-8080. In order to verify your request, Omni Logistics may require you to provide additional information to confirm the identity of the consumer.
Requests to Correct Inaccurate Personal Information
You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information. We will use commercially reasonable efforts to correct an inaccuracy. To make such a request, please Contact Us by submitting a request here, by email at privacyinfo@omnilogistics.com, or in the United States call us toll-free at 833-232-8080. Omni Logistics may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will use commercially reasonable efforts to correct an inaccuracy and direct our service providers to do the same, unless an exception applies.
Requests to Delete
You have the right to request that we delete Personal Information about you that we collected and maintain, subject to certain exceptions. To make such a request, please Contact Us by submitting a request here, by email at privacyinfo@omnilogistics.com, or in the United States call us toll-free at 833-232-8080. Omni Logistics may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will delete and direct our service providers to delete your Personal Information, unless an exception applies.
Requests to Limit or Withdraw Consent
You have the right to request that we limit or withdraw the consent you provided us for the collection and processing of your Personal Information, including for marketing purposes. To make such a request, please Contact Us by email at privacyinfo@omnilogistics.com. In order to verify your request, Omni Logistics may require you to provide additional information to confirm the identity of the consumer.
Requests to Transfer or Provide Personal Information to a Third Party
In certain situations, you have the right to request us to transfer your Personal Information which is in our possession or under our control to another third party or organisation (to the extent that is permitted under applicable law). To make such a request, please Contact Us by email at privacyinfo@omnilogistics.com. In order to verify your request, Omni Logistics may require you to provide additional information to confirm the identity of the consumer.
Requests to De-register Your Account
You have the right to request de-registration of your account should you registered an account with us. To make such a request, please Contact Us by email at privacyinfo@omnilogistics.com. In order to verify your request, Omni Logistics may require you to provide additional information to confirm the identity of the consumer.
UK and European Economic Area (EEA) Residents
If you live in the UK or the EEA, you may have the right to (1) request access to, rectification, or erasure of your Personal Information or restrict the processing of your Personal Information; (2) object to processing; (3) data portability (receive and transfer your Personal Information); (4) lodge a complaint with your relevant data protection authority. You can find information on the relevant EU data protection authorities here and the UK Information Commissioner’s Office here; and (5) where processing of your Personal Information is based on consent, withdraw your consent at any time without affecting the lawfulness of the processing of Personal Information that occurred before you withdraw consent. To make such a request, please Contact Us. See Section 10 below.
9. Global Privacy Notice Changes
This Global Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our privacy practices. Where material changes are made to this Global Privacy Notice, we will notify you and obtain your consent (where required by applicable law).
We will post changes on this page and identify the date the privacy notice was most recently updated at the top of the page.
10. Contact Us
United States Residents
In order to properly respond to your questions or requests about our services, please email us at privacyinfo@omnilogistics.com or at our tollfree number 833-232-8080.
European Economic Area (EEA) Residents
If you are a resident of the UK or the EEA, in order to properly respond to your questions or requests about our services, please email us at privacyinfo@omnilogistics.com.
Residents in the Asia Pacific Region
If you are a resident of the Asia Pacific region in order to properly respond to your questions or requests about our services, please email usat privacyinfo@omnilogistics.com.
You may also make a complaint to your relevant data protection authority.